From No-Showsto Full House
Credit card holds kill 30% of your restaurant bookings.
There's a better way.
Luigi calls every reservation with a human voice and secures a verbal commitment.
A table of 4 doesn't answer the confirmation call.
Luigi follows up. Still no answer.
The table is automatically released.
Luigi calls the waitlist.
A new reservation is confirmed.
The table is occupied. Service is saved.
New online booking received. No deposit taken.
Show-up probability: Uncertain.
Luigi calls the guest for a warm confirmation.
"Hello Marc, just calling to confirm your table..."
Guest confirms vocally.
"Yes, we'll be there!" → Psychological commitment secured.
Luigi updates guest preferences.
Tag added: 🥜 Peanut Allergy + 🎂 Birthday.
Guest shows up on time.
"No friction at booking. 100% Reliability at arrival."
The industry forces you to choose. Not Luigi.
Select your current setup:
The Problem
Ghost clients and No-shows.
Your guests keep you as a plan B. They don't show up, and they don't cancel.
What Luigi does
Social pressure : The D-1 call turns undecided guests into confirmed diners.
Early cancellation : No more silence. The AI forces them to release the table if they aren't coming, so you can resell it.
See what no-shows are really costing you
3 numbers. 30 seconds. Your real monthly loss.
Three ways to manage no-shows. Only one really works.
💳 Credit card deposit
- Few no-shows
- Fewer reservations
- Customer friction
- Disputes
🔓 No deposit
- More reservations
- Frequent no-shows
- Stress
- Lost tables
With LUIGI
- More reservations
- Few no-shows
- Tables automatically replaced
- Full room
- Relieved team
- Satisfied customers
How it works
A table of 4 doesn't answer the confirmation call.
Luigi follows up. Still no answer.
The table is automatically released.
Luigi calls the waitlist.
A new reservation is confirmed.
The table is occupied. Service is saved.
New online booking received. No deposit taken.
Show-up probability: Uncertain.
Luigi calls the guest for a warm confirmation.
"Hello Marc, just calling to confirm your table..."
Guest confirms vocally.
"Yes, we'll be there!" → Psychological commitment secured.
Luigi updates guest preferences.
Tag added: 🥜 Peanut Allergy + 🎂 Birthday.
Guest shows up on time.
"No friction at booking. 100% Reliability at arrival."
Have your cake and eat it too
Fewer no-shows, more reservations. Finally.
Your reservation book is precious. Don't leave it to chance. Luigi deploys a predictive voice AI that secures every cover, without ever asking for a credit card.
1. Qualify
Luigi doesn't just verify attendance. Our conversational agent calls every customer with the tact of a maître d'hôtel to confirm their arrival, but also to enrich the experience: allergies, special occasions, table preferences. It recognizes your regulars and adapts its tone for a tailored welcome.
"Your client feels expected and considered. The moral commitment is made, the risk of cancellation collapses."
2. Anticipate
Our AI crosses the invisible to predict the unpredictable. It analyzes intonation (hesitation in the voice), client history, but also external factors (weather alerts, football matches). It assigns a "Reliability Score" to each table so you know exactly who you are dealing with.
"You spot potential "no-shows" 24h in advance and adjust your stocks or overbooking accordingly."
3. Maximize Profit
A late cancellation despite everything? Luigi doesn't let the table get cold. The system reacts in real-time to activate your waiting list or manages precise overbooking to replace the cover instantly.
"Your dining room remains full and your turnover is protected, regardless of the 7pm hazards."
Built for restaurants already using:
All-in-one management dashboard
The engineering behind Luigi.
Outbound calling is not a game.
Through Luigi you get access to Tier-1 phone infrastructure. Outbound is a regulatory minefield. Our system includes global dynamic routing, redundant SIP trunking, and ultra-fast answering-machine detection (AMD). We natively handle anti-spam protocols (SHAKEN/STIR) and strict GDPR rules for outreach. A simple bot would get you blacklisted by carriers in 48 hours; Luigi delivers rock-solid phone deliverability.
Luigi's core is not just speech-to-text. Our voice AI stack includes custom voice activity detection (VAD) for natural turn-taking and interruptions. The language model is fine-tuned on millions of restaurant-specific data points. We built dozens of strict guardrails to prevent hallucinations. Luigi never drifts from its mission: confirm the table.
Supervising thousands of simultaneous calls demands ruthless software design. Luigi's engine is built on a custom event-driven backend. It syncs databases in real time with row-level security (RLS), handles distributed webhooks, and runs Edge functions to trigger actions at millisecond precision (e.g. calling the waitlist the moment a cancellation is spoken). All wrapped in a proprietary, fluid SaaS interface built for the heat of service.
After building our own reservation platform and facing the same daily headaches you do, we created Luigi.
Our mission goes far beyond no-shows: a full dining room every service, protecting your revenue, and freeing your team from the phone.
Paul & Kevin, Co-founders of Luigi
Join the restaurants that run at 100% show-up.
Hand your next 50 reservations to Luigi. It's free, no commitment, and set up in 10 minutes.
A question? Let's talk
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WhatsAppWhat restaurant owners are saying.
Comment
by u/Significant_Soup_640 from discussion
in finedining
Frequently Asked Questions
Maddie
GTM at Luigi
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